Key Points Covered
- ‘People skills’
- Identify differences between good and bad complaint handling
- How to deal with complaints in ways that protect your reputation
- Prevent a problem from escalating
- Managing effects
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- Insight into a person’s behaviour and reactions to a situation
- Methods of managing stress, frustration and anger
- Effects of body language
- Team work and communication
Complaints Handling
This Complaint Handling course is designed to train people who are in a customer service or specific complaint handling role to properly deal with complaints that their business may receive.
This training course teaches you how to handle and solve any complaints you receive, whether your complaint is over the phone, via email, on social media, or made in person, our training course will give you the skills you need to handle it appropriately and resolve it successfully.
Course Registration
Once the course has been purchased you will receive confirmation with your login details via email. This will be within 2 hours of purchase between 9am and 5pm Monday to Friday.
