Key Points Covered
- Defining customers
- Customer needs
- Good communication
- Promoting positive company image
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- Customer service skills
- Confidence and efficiency on a call
- Message taking
- Listening and speaking techniques
Customer Service Awareness
Often, your customer service staff are the voice of your company, they're your front line. Make sure they represent your company with amazing interpersonal skills and great service. After all, you want your customers' first impression of your business to be a good one.
This online Customer Service Awareness Course is designed to help anyone who works in customer service improve their customer service skills in order to provide each customer with the best possible experience every time.
The Customer Service Awareness course is designed to reinforce positive customer service habits while minimizing negative behaviors that may erode customer confidence.
Course Registration
Once the course has been purchased you will receive confirmation with your login details via email. This will be within 2 hours of purchase between 9am and 5pm Monday to Friday.
