What is it all about?

The Level 2 Award in Customer Service is a qualification covering the principles of customer service, including how to meet customer expectations, the importance of appropriate behaviour and communication techniques, as well as ways to deal with problem customers.

Is it suitable for me?

The Level 2 Award in Customer Service has been designed for delivery to all learners working or preparing to work in a customer service role or where using the telephone is a part of their role. The qualification demonstrates to employers that the candidate is able to work in a customer facing role.

How will I be assessed?

The Level 2 Award in Customer Service is assessed by a multiple-choice examination, in which the learner must score at least 20/30 in order to pass successfully. The Level 2 Award in Customer Service is registered on the Qualifications and Credit Framework (QCF) at Level 2 and holds a credit value of 1.