What is it all about?

The Level 2 Award in Conflict Management for Licensed Premises Staff is designed to help staff who work on the frontline, in customer facing roles to manage conflict appropriately, and give them the tools required to prevent a conflict situation arising, or progressing into a serious conflict incident. The qualification gives candidates non-physical de-escalation skills that they are able to use in a work situation.

Is it suitable for me?

The Level 2 Award in Conflict Management for Licensed Premises Staff is for people whose work involves the provision of services to the public, where there is also the possibility of conflict arising that needs to be managed. The Award is specifically designed for: Licensed Retailers, Assistant Managers, Relief Managers, Supervisory/Key Staff.

How will I be assessed?

The Level 2 Award in Conflict Management for Licensed Premises Staff is assessed through a multiple-choice examination that is sat at the end of the one day course. The Level 2 Award in Conflict Management for Licensed Premises Staff is a qualification registered on the Qualification and Credit Framework (QCF) at Level 2 and holds a credit value of 1.

Progression routes

Level 2 Award in Licensed Hospitality Operations