Key Points Covered
- The definition of workplace conflict
- Recognising conflict
- Dealing with confrontation
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- Resolving conflict
- Seeking advice
Managing People
It is vital for those in management positions to have an in-depth knowledge of people management skills and techniques in order for you as an employer to get the best from them as managers and for them to get the best from their staff.
The aim of this course is to greater increase your knowledge of workplace conflict and how to manage a situation, as well as relevant legislation.
Suitable for all employees and managers
Course Registration
Once the course has been purchased you will receive confirmation with your login details via email. This will be within 2 hours of purchase between 9am and 5pm Monday to Friday.