Key Points Covered
- Planning
- Gatekeepers
- Influencing
- Objection handling
- Resilience, positivity & confidence
.
- Offering proposals
- Clear communication
- Up selling
- Closing the call
Effective Call Management
For your business to be successful, it is vital that your employees know how to manage calls effectively. This is important in allowing your staff to get strong messages across to customers, whilst being able to tailor their messages to suit customers desires and needs.
The aim of this course is to greater increase your knowledge of effective call handling as well as the relevant legislation.
Course Registration
Once the course has been purchased you will receive confirmation with your login details via email. This will be within 2 hours of purchase between 9am and 5pm Monday to Friday.
